Legal notice

1. Company Information & Statutory Disclosures

In terms of Section 43 of the Electronic Communications and Transactions Act (ECT Act) 25 of 2002, the legal details of the website owner are as follows:

  • Full Name & Legal Status: LIVE AND LOAF(Pty) Ltd 

  • Registration Number:  2025/797725/07

  • Director(s): Dinita Viljoen

  • Physical Address: 7 Royal Street, Baronetcy Estate, Plattekloof, 7500

  • Telephone Number: +27 82 898 4519

  • Official Email Address: info@liveandloaf.co.za

  • Website Address: www.liveandloaf.co.za

2. Pricing and Payment

  • All prices displayed on the website are quoted in South African Rands (ZAR).

  • Prices are inclusive of Value Added Tax (VAT). Shipping charges are calculated dynamically at checkout and are visible before final payment confirmation.

  • We reserve the right to correct pricing errors before an order is fulfilled. If an item is mistakenly mispriced, we will notify you and offer a full refund.

3. Agreement of Sale & Order Review

  • In accordance with the ECT Act, you will be given an opportunity to review your entire transaction, correct any mistakes, or withdraw from the order entirely before finalizing your purchase.

  • A contract of sale is only concluded once we have successfully verified your payment and dispatched a formal "Order Shipped" email confirmation.

4. Cooling-Off Period (ECT Act Section 44)

  • Exceptions to the cooling-off period: Section 42 (2) Excludes returns: (c) For the supply of foodstuffs, beverages or other goods intended for everyday consumption supplied to the home, residence or workplace of the consumer.

Privacy & POPIA Policy

We are committed to protecting your privacy in accordance with the Protection of Personal Information Act (POPIA) 4 of 2013.

1. Information We Collect

When you use our Shopify store, we collect personal data necessary to fulfill your order, including your name, delivery address, phone number, email address, and IP address.

2. Purpose of Processing

Your data is used solely to:

  • Process, pack, and ship your orders via our third-party courier network.

  • Communicate order status updates and tracking details.

  • Send optional promotional marketing (only if you opt-in at checkout).

3. Third-Party Sharing

We will never sell your data. We share necessary shipping data with our courier partners The Courier Guy and financial data with our secure payment gateway YOCO, both of which comply strictly with POPIA.

4. Data Storage and Security

Your data is securely stored utilising Shopify’s cloud infrastructure, which uses industry-standard encryption. You have the right to request the access, correction, or destruction of your personal information at any time by emailing info@liveandloaf.co.za

Refund & Returns Policy

1. Damaged or Defective Goods (CPA Section 56)

  • If your item arrives damaged we will gladly replace it, or issue a full refund.

  • Please inspect your package immediately upon delivery and notify us of any transit damage within 48 hours at info@liveandloaf.co.za with photos of the damage.

2. Processing of Refunds

  • Once your return is received and inspected, we will notify you via email.

  • Approved refunds will be processed using your original payment method (Credit Card, Instant EFT, etc.) within 5-7 business days.